Onsite Server and Desktop Support

Many computer support issues and network maintenance tasks can be handled remotely. But really there’s no replacement for hands-on, onsite desktop support and onsite server maintenance.
We offer our clients both service options: onsite computer support and remote technical support, depending on specific needs.

When performing critical support functions (desktop support, server support or network support maintenance or repair) being onsite can be essential for effectively addressing issues and implementing solutions quickly.

As a matter of policy, we provide our clients with an average on-site response time of less than four hours. And because we spend the time to understand each of our clients’ work and systems environments, we’re able to quickly and effectively resolve issues with the least possible impact on the business.

When you hire us to help you take care of and maintain your technical environment, we provide you with a primary engineer who serves as your lead on-site resource. We also assign a secondary engineer who will be familiar with your environment and will be able to plug in right away should your primary engineer be unavailable or require assistance.

Our team is comprised of highly motivated industry-leading engineer who possess a wide range of skills and proficiencies that can be brought to bear for any client. So should you ever have a project that requires a unique expertise, we’ll make sure that resource is available to you.

Intelligent Business Continuity Explained

Different Types of Backups Explained

Traditional Backup

Tape Backup

Recovery can take weeks following a disaster

High risk for human error

Difficult to test if backup is working properly

Expensive and timely to make multiple backups
Backup speeds are slower

Physical to virtual conversions can be time consuming and have a high failure rate

No redundant backups in multiple locations

Limited options for encrypting data, may not pass industry regulations (i.e., HIPAA, SOX)

When recovering data, tape failure rate exceeds 50%

Potential for theft

Intelligent Business Continuity

Cloud Backup

Recovery is reduced to hours, minutes, or even seconds

Full automation backup process

Screenshot backup verification; easy to test backup

Each backup is saved in local appliance and bi-coastal data centers

Backup speeds are fast; Critical data can be prioritized

Incremental backups can be instantly virtualized, rather than the entire backup chain

Automatic redundant backup, allowing your business to run off the secure cloud in event of a disaster

AES 256 and SSL key-based encryption ensures data is safe and meets industry regulations (ie.HIPAA, SOX)

Minimal risk of corrupted backups or data loss

Off-site backups stored in SSAE 16 data centers

Managed IT Services

Stop stressing about downtime and unpredictable costs and start giving 100% of your time and energy to the work you do and growing your business instead. You can count on our knowledgeable team to manage your IT, get the job done – faster, more efficiently and at a lower cost!

Proactive Helpdesk

Tired of having no one to turn to for help? Solutions Squad offers proactive services, monitoring, helpdesk and more delivered by technical and business experts providing you with technical advice and support for servers, workstations, mobile devices, and line of business application . When you work with us, you will work with a dedicated IT team comprised of tech experts who act as your complete IT management solutions and support.

Mobile Device Management

Are mobile devices exposing your company's critical data to hackers? MDM is necessary for both corporate and employee-owned mobile devices to control access to and safeguard company data. If a smartphone, tablet or laptop is missing and it contains stored confidential data and/or it is able to access private company networks, your corporate data is at risk, Our team provides turnkey solutions for mobile device management devices that access your data.

Back-up and Business Continuity

What if you lost every byte you’ve worked so hard for and built? Losing data is the worst possible scenario and it can disrupt or cause irreversible loss to any business in an instant. Our integrated, end-to-end business continuity solutions ensure the protection and recovery of critical business data stored on Microsoft Windows servers and workstations so you rest easy and focus your attention where it belongs, on your business.

Here's What Our Clients Think Of Solutions Squad

Let's Meet for Coffee & Discuss Your I.T!

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