Many computer support issues and network maintenance tasks can be handled remotely. But really there’s no replacement for hands-on, onsite desktop support and onsite server maintenance. We offer our clients both service options: onsite computer support and remote technical support, depending on specific needs.
When performing critical support functions (desktop support, server support or network support maintenance or repair) being onsite can be essential for effectively addressing issues and implementing solutions quickly.
As a matter of policy, we provide our clients with an average on-site response time of less than four hours. And because we spend the time to understand each of our clients’ work and systems environments, we’re able to quickly and effectively resolve issues with the least possible impact on the business.
When you hire us to help you take care of and maintain your technical environment, we provide you with a primary engineer who serves as your lead on-site resource. We also assign a secondary engineer who will be familiar with your environment and will be able to plug in right away should your primary engineer be unavailable or require assistance.
Our team is comprised of highly motivated industry-leading engineer who possess a wide range of skills and proficiencies that can be brought to bear for any client. So should you ever have a project that requires a unique expertise, we’ll make sure that resource is available to you.
Intelligent Business Continuity Explained
Different Types of Backups Explained
Recovery can take weeks following a disaster
High risk for human error
Difficult to test if backup is working properly
Expensive and timely to make multiple backups
Backup speeds are slower
Physical to virtual conversions can be time consuming and have a high failure rate
No redundant backups in multiple locations
Limited options for encrypting data, may not pass industry regulations (i.e., HIPAA, SOX)
When recovering data, tape failure rate exceeds 50%
Potential for theft
Intelligent Business Continuity
Recovery is reduced to hours, minutes, or even seconds
Full automation backup process
Screenshot backup verification; easy to test backup
Each backup is saved in local appliance and bi-coastal data centers
Backup speeds are fast; Critical data can be prioritized
Incremental backups can be instantly virtualized, rather than the entire backup chain
Automatic redundant backup, allowing your business to run off the secure cloud in event of a disaster
AES 256 and SSL key-based encryption ensures data is safe and meets industry regulations (ie.HIPAA, SOX)
Minimal risk of corrupted backups or data loss
Off-site backups stored in SSAE 16 data centers
Why Select Solutions Squad As Your Managed IT Support Provider?
No Sales People, No Sales Gimmicks
Do you hate high pressure sales people who seem to only want to close a deal? So do we!
That’s why we have no sales staff. As a matter of fact, almost all of our business comes from referrals.
What does this mean for you?
You get an honest IT company that others like you trust, and one which is interested in your needs rather than recouping their marketing budget or making their sales quota.
Local to South Florida, Personal, Direct Service
These days, everything is outsourced, and speaking to someone who understands you is a luxury. We get that!
We are located right here in South Florida. We provide you with direct and personal service and translate nerd to plain English to help you understand how to best utilize technology in your business.
What does this mean for you?
When you’re interacting with us, you know you are working with people who live right here in your neighborhood and will understand you. We will treat you as you deserve, and provide you with direct and personal service.
A Small Business… With Big Resources
As a small business, we were built on the foundation of providing fanatical service to people just like you. We keep our operations lean, mean, and clean so we can pass on savings to you instead of the costs normally associated with big business. We partner with all the big companies like Microsoft, Cisco, Dell and Intel for direct training and resources.
What does this mean to you?
When you work with us, you’ll receive great value from our partner-based skills & training, and most importantly, save time and money.
Here's What Our Clients Think Of Solutions Squad
My name is Irving Kahn.
I'm the General Manager of Somerset Apartments.
We manage 600 units in Lauderdale Lakes, and we have been using Solutions Squad for over seven years now.
It's probably the best change we ever made.
They came into an unorganized, unsafe computer system.
They developed a system to back up our data and to make sure that our data is safe.
They set up a system for backup and the most important thing about the company is their dependability.
If we call them with a problem, oftentimes they will, they will remotely access our computer and fix it from where they are.
Sometimes they will direct us to do it, if not they'll come out.
But the nicest part is their patience, their ease of working with them,
and the effort they make to explain to us what we have to do to improve the safety and the, and the good operations of our data.
We are very, very happy with them, we highly recommend them.
They have integrity. They have, we have bought machines through them, we have set up a network system.
They have told us to do things which sometimes go against their interests in terms of setting
up a wireless system as opposed to being hardwired and being safer.
They have done things against their own interests but for my safety and
I appreciate them, I trust them, and I highly recommend them, thank you.
My name is Jeff Selzer.
I'm a managing partner at Selzer & Weiss, attorneys at law located here in Fort Lauderdale, Florida.
When we needed some IT assistance, we retained Solutions Squad to help us with our Internet, our website,
and any problems we had in the management of our network of computers for our law firm.
They have been absolutely terrific since the first day they came to our office.
We recently moved and Solutions Squad came with the team and made sure that our
new building had all the appropriate Internet connections and the equipment.
They successfully moved our entire computer system, set up our network, revamped our website, provided client intake iPads.
They would take information and email vCards to us.
There is absolutely nothing they cannot do.
And since we moved in a couple of weeks ago, we have had a couple of minor issues.
They were here immediately.
I would highly recommend Solutions Squad.
They have absolutely done a terrific job for us, and we look forward to working with them in the future for many years.
I would highly recommend them, thanks.
Selzer & Weiss, Attorneys at law
Hi, my name is Jeff Baum with BlueStar Telephone Consulting.
We use Solutions Squad for our computer needs and network needs and everything else needs.
Um, and they are great.
Every issue that we have had, David has always come up with the solution.
And every solution is five seconds instead of five hours.
I think they are one of the best companies to do business with because
when David says there's an issue, we know it's an actual issue.
And he always comes up with the solution and does it very quickly and efficiently.
BlueStar Telephone Consulting
Hi, my name is Reva Homnick.
I'm with the Young Israel of Hollywood, Fort Lauderdale, their executive director.
Solution Squad has been our IT company for over eight years.
We find them to be professional, considerate, timely.
When you call, when you're in an emergency, they come, they help and they are very, very professional.
We have been very thrilled with them, we would recommend them to anybody.
And I want to thank them very, very much for making my life easier
because as an executive director, you can't specialize in everything.
I.T. is not my field of expertise, but it's definitely theirs.
Young Israel of Hollywood, Fort Lauderdale
My name is Michael Oz from Stellar Payment Systems.
I have been working with Solution Squad for the past seven years.
They have been extremely good in providing us with the services that we need.
And when I say the services that we need, it's exactly the things that we need rather than the things that we think we need.
Because a lot of times, we think we need something and they redirect us towards the items.
Or the expenses that we need to make.
Rather than inflating the expenses, they will give us the right amount or the right equipment that
we will need in order to accomplish what we want to accomplish.
And they have been helping us with IT which includes in our case anything from Web hosting to design to our phone systems, servers.
And it has been a very good experience over these years.
And we would recommend them to any other company.
This is something that is unique because we do not usually recommend many of our vendors, only very few.
And then we were with Solution Squad, and
Solution Squad in general is a company that we would recommend highly to anyone.