Onsite Server and Desktop Support

Many computer support issues and network maintenance tasks can be handled remotely. But really there’s no replacement for hands-on, onsite desktop support and onsite server maintenance.
We offer our clients both service options: onsite computer support and remote technical support, depending on specific needs.

When performing critical support functions (desktop support, server support or network support maintenance or repair) being onsite can be essential for effectively addressing issues and implementing solutions quickly.

As a matter of policy, we provide our clients with an average on-site response time of less than four hours. And because we spend the time to understand each of our clients’ work and systems environments, we’re able to quickly and effectively resolve issues with the least possible impact on the business.

When you hire us to help you take care of and maintain your technical environment, we provide you with a primary engineer who serves as your lead on-site resource. We also assign a secondary engineer who will be familiar with your environment and will be able to plug in right away should your primary engineer be unavailable or require assistance.

Our team is comprised of highly motivated industry-leading engineer who possess a wide range of skills and proficiencies that can be brought to bear for any client. So should you ever have a project that requires a unique expertise, we’ll make sure that resource is available to you.

Intelligent Business Continuity Explained

Different Types of Backups Explained

Traditional Backup

Tape Backup

Recovery can take weeks following a disaster

High risk for human error

Difficult to test if backup is working properly

Expensive and timely to make multiple backups
Backup speeds are slower

Physical to virtual conversions can be time consuming and have a high failure rate

No redundant backups in multiple locations

Limited options for encrypting data, may not pass industry regulations (i.e., HIPAA, SOX)

When recovering data, tape failure rate exceeds 50%

Potential for theft

Intelligent Business Continuity

Cloud Backup

Recovery is reduced to hours, minutes, or even seconds

Full automation backup process

Screenshot backup verification; easy to test backup

Each backup is saved in local appliance and bi-coastal data centers

Backup speeds are fast; Critical data can be prioritized

Incremental backups can be instantly virtualized, rather than the entire backup chain

Automatic redundant backup, allowing your business to run off the secure cloud in event of a disaster

AES 256 and SSL key-based encryption ensures data is safe and meets industry regulations (ie.HIPAA, SOX)

Minimal risk of corrupted backups or data loss

Off-site backups stored in SSAE 16 data centers

Why Select Solutions Squad As The Managed IT Support & Service Company For Your Businesses?

No Sales People, No Sales Gimmicks

Do you hate high pressure sales people who seem to only want to close a deal? So do we! That’s why we have no sales staff. As a matter of fact, almost all of our business comes from referrals. What does this mean for you? You get an honest IT company that others like you trust, and one which is interested in your needs rather than recouping their marketing budget or making their sales quota.

Local to South Florida, Personal, Direct Service

These days, everything is outsourced, and speaking to someone who understands you is a luxury. We get that! We are located right here in South Florida. We provide you with direct and personal service and translate nerd to plain English to help you understand how to best utilize technology in your business. What does this mean for you? When you’re interacting with us, you know you are working with people who live right here in your neighborhood and will understand you. We will treat you as you deserve, and provide you with direct and personal service.

A Small Business… With Big Resources

As a small business, we were built on the foundation of  providing fanatical service to people just like you. We keep our operations lean, mean, and clean so we can pass on savings to you instead of the costs normally associated with big business. We partner with all the big companies like Microsoft, Cisco, Dell and Intel for direct training and resources. What does this mean to you? When you work with us, you’ll receive great value from our partner-based skills & training, and most importantly, save time and money.

Here's What Our Clients Think Of Solutions Squad

Let's Meet for Coffee & Discuss Your I.T!